Responds to Unemployment Insurance (UI) claims and Verification of Employment (VoE) requests. Collaborates cross-functionality to ensure cases are completed with established service level agreement (SLA) timeframes.ģ. Accurately tracks visitor and caller information in case management to compile requests and identify trends. Delivers exceptional “one-and-done” service by providing clear and accurate information in response to requests such as benefit plans, system navigation, updating personal information, and policy and program questions.Ģ. Serves as front-facing customer service to team members, management, and departments on Tier 1 requests and escalates Tier 2, time-sensitive, or highly confidential requests as appropriate. The HR Representative partners with other HR functions to ensure the department provides highly responsive and quality service in all interactions.ġ. HR Representative is a key team member that provides exceptional internal customer support, while driving functional excellence and process improvement.
Under the direction of the Supervisor, HR Operations, the HR Representative responds to team member, department, and external inquiries and provides information, guidance, and direction on HR programs, processes, and procedures.
